Confidence

I received an e-mail a few days ago. It was from my superior demanding explanation as to why a new agent I trained last month performs below expectations. "Who said it was okay to be formal when speaking to our clients!?" The superior asked over a chat conference."Sabi niya po sa akin okay lang daw." The agent was referring to me. "Lahat po ng sagot ko pinapakita ko sa kanya."I pleaded not guilty